Terms & Conditions of Service

01. Introduction & Acceptance of Terms

Welcome to Vaikron Rewards ("Service", "Application", "Platform"), an enterprise cloud-based software solution engineered, operated, and maintained by Vaikron ("Vaikron", "we", "our", or "us"). By registering for, accessing, browsing, or utilizing the Platform or any associated services, you ("Business", "Subscriber", "Merchant", or "You") agree to be legally bound by these Terms and Conditions ("Terms").

If you are entering into this agreement on behalf of a partnership, limited liability company, corporation, sole proprietorship, or other business entity, you represent and warrant that you possess full legal authority to bind that entity to these Terms. If you do not agree with any provision of these Terms, you must immediately discontinue use of the Platform.

02. About Vaikron Rewards and Vaikron

Vaikron Rewards is a specialized multi-tenant customer relationship and loyalty management software platform created by Vaikron. It equips retail stores, cafes, salons, and commercial establishments with tools to enroll store patrons, record retail billing transactions, issue double-entry points ledger entries, redeem promotional catalog rewards, and analyze store customer retention metrics.

03. Eligibility & Account Registration

To create an account and operate a merchant terminal on Vaikron Rewards, you must:

• Be at least eighteen (18) years of age and legally competent to enter into enforceable contracts under the Indian Contract Act, 1872.
• Operate a legitimate commercial, retail, or service establishment.
• Provide accurate, current, and complete registration credentials, including business name, representative name, business contact telephone number, and official billing email address.
• Maintain and promptly update your profile information to ensure ongoing accuracy.

04. Account Security & User Responsibilities

You are solely responsible for maintaining the confidentiality of your account credentials, login passwords, and session identifiers. You agree not to disclose your access credentials to unauthorized third parties and accept complete responsibility for all activities that occur under your store account, including actions performed by invited staff cashiers or managers.

You must immediately notify Vaikron at support@vaikron.com upon discovering any unauthorized access, session compromise, or security anomaly affecting your store tenant.

05. Subscription Plans & Pricing

Vaikron Rewards operates under transparent tiered software subscription plans with clearly defined customer record capacities:

All subscription fees are stated in Indian Rupees (INR) and are exclusive of applicable statutory taxes (such as Goods and Services Tax, GST), which will be charged in accordance with prevailing Indian tax regulations.

06. Subscription Payments, Renewals & Billing

Subscription fees are billed in advance on a recurring monthly cycle. By enrolling in a paid plan, you authorize Vaikron and its authorized payment gateway partners to charge your registered payment instrument on the recurring renewal date.

Failure of recurring payment will initiate a grace period during which the account remains accessible. If unresolved, merchant access may be restricted to read-only mode until outstanding balances are settled.

07. Plan Upgrades, Downgrades & Cancellations

Upgrades: You may upgrade your plan at any time to accommodate higher customer limits. Upgrades take effect immediately upon settlement of the prorated subscription difference.

Downgrades: You may downgrade your subscription plan at the conclusion of your current billing cycle, provided your active customer headcount does not exceed the lower plan's ceiling.

Cancellations: You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of the current paid billing cycle. We do not provide prorated refunds for partially elapsed billing periods.

08. Customer Limits & Fair Usage

Customer limits refer to the cumulative count of active registered customer records maintained under your store tenant. When your customer count reaches your plan's maximum capacity (70, 120, or 300), the platform will prevent the enrolment of additional customers until you upgrade your plan tier or archive inactive customer entries.

09. Acceptable Use of the Platform

You agree not to:

• Reverse engineer, decompile, disassemble, or derive the source code of Vaikron Rewards.
• Interfere with, breach, or bypass platform security, session tokens, or tenant isolation barriers.
• Utilize automated scripts, bots, spiders, or scrapers to access or extract data from the Platform.
• Transmit spam, unsolicited commercial WhatsApp messages, or deceptive promotional content to patrons without lawful consent.
• Use the Platform for any illegal, fraudulent, deceptive, or unauthorized retail practices.

10. Customer Data & Business Responsibilities

As a merchant using Vaikron Rewards, you serve as the Data Fiduciary with respect to the customer personal information you input into the platform (names, telephone numbers, birth dates, transaction amounts). Vaikron acts solely as a Data Processor hosting your software tenant.

You are strictly responsible for obtaining express customer consent prior to enrolling patrons in your loyalty programme, recording their telephone numbers, and sending communications, in strict compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and all applicable Indian telecom and consumer protection regulations.

11. Platform Availability & Maintenance

Vaikron strives to deliver exceptional platform uptime and performance. However, we do not guarantee uninterrupted, error-free, or continuous service. Scheduled maintenance, emergency security patches, hosting provider disruptions, or telecommunication outages may occasionally impact availability. Vaikron shall make reasonable efforts to announce scheduled maintenance in advance.

12. Intellectual Property & Ownership

All proprietary software, code, algorithms, databases, user interfaces, graphic designs, icons, documentation, and trademarks associated with Vaikron Rewards and Vaikron are the exclusive intellectual property of Vaikron. You are granted a revocable, non-exclusive, non-transferable, limited licence to access and use the Platform during your active subscription period.

You retain all proprietary rights, title, and ownership in your business trademarks, logos, customer lists, and raw transaction data stored within your tenant.

13. Third-Party Services & Integrations

Vaikron Rewards provides integration links with external third-party communication utilities (such as WhatsApp web/mobile links). Vaikron does not operate or control third-party services and accepts no liability for third-party service modifications, fee structures, delivery disruptions, or terms of service enforcement.

14. Suspension & Termination

Vaikron reserves the right to suspend or terminate your account upon written notice if you materially breach these Terms, engage in fraudulent transactions, abuse platform infrastructure, or fail to satisfy subscription dues after reasonable notice.

Upon termination, your right to access the merchant dashboard shall cease immediately. You may request a complete CSV export of your customer data within thirty (30) days of termination.

15. Limitation of Liability

To the maximum extent permitted by applicable Indian law, Vaikron, its directors, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, retail sales, revenue, business goodwill, customer loyalty, or loss of data, arising out of or related to your use of or inability to use Vaikron Rewards.

In no event shall Vaikron's total aggregate liability arising out of or relating to these Terms exceed the total subscription fees actually paid by you to Vaikron in the three (3) months immediately preceding the event giving rise to the claim.

16. Indemnification

You agree to defend, indemnify, and hold harmless Vaikron and its officers, directors, and employees from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) your violation of these Terms; (b) your violation of applicable data privacy or consumer laws regarding customer data collection; or (c) any dispute between you and your store patrons.

17. Modifications to These Terms

Vaikron reserves the right to amend, update, or replace these Terms from time to time. When significant modifications occur, we will notify registered merchants via email or through prominent notifications within the merchant dashboard. Your continued use of Vaikron Rewards following such notice constitutes acceptance of the amended Terms.

18. Governing Law & Jurisdiction

These Terms shall be governed by, interpreted, and construed in accordance with the substantive laws of the Republic of India, without regard to conflict of laws principles. The competent courts having territorial jurisdiction over Vaikron's registered business headquarters in India shall have exclusive jurisdiction over all disputes arising out of or in connection with these Terms.

19. Grievance Redressal & Contact Details

For inquiries, clarifications, billing concerns, or grievance redressal regarding these Terms and Conditions, please contact our designated grievance team: